Reservation & cancellation policy

  1. Fifty percent deposit required to confirm booking. Within one to two weeks from booking, or accommodation may be forfeited if no other arrangement is made with management.
  2. Payment can be sent by mail with cash, money order, business or personal cheque (no Visa or Master card payment over the phone available). If paying in person at the office, yes you can then use the Visa/Master card service, EFTPOS service.
  3. Balance of tariff to be paid on arrival (by cash, money order, VISA or Mastercard, business or personal cheque). EFTPOS Service Available.
  4. If you wish to cancel your booking, deposit will be refunded, unless caravan park is booked out. There will be an administration fee of $5.00.
  5. If caravan park is booked out, deposit will be refunded when your site is booked again by another guest.
  6. If bookings are shortened for Christmas and January, Easter and holiday long weekends, the whole booking needs to be paid. The cancelled days will be refunded if booked again by another guest.
  7. For Christmas and January, deposits will be fully refunded if cancellations are made prior to October 30th.  If cancellations are made after this date, deposits will be refunded only when the site is re-booked by another guest.
  8. Check-out time is 10.00am (Victorian time) and check-in time is 1.00pm (Victorian time). The short period in between is necessary to provide our patrons with clean and ordered accommodation.
  9. All patrons are expected to arrive before 4.00pm, unless they advise otherwise.
  10. Please advise prior to your coming if there are changes to arrival and departure times/dates, number of people wanting to come(to check if it is possible for your site booked).
  11. We reserve the right to cancel any booking already made, with full consultation and refund, if the property or  the site becomes unavailable in circumstances beyond our control, such as major unforeseen maintenance issues, and we shall not be under any liability.

River-Vu Park
31 Kellett Street
Nelson 3292 ,Victoria
ABN 53 139 400 561
Phone 08 8738 4123